Please contact our CS for the following issues within 14 days from the date of receipt
* Return
The following are required with your order number
-Photos of items you would like to return
Any item that shows any signs of usage or opened can not be returned.
Once our CS team confirms the request, we will share our Korea return address.
We will not responsible for the shipping cost refund (original shipping cost + return shipping cost)
The refund will be issued once we receive the item back.
- Please note that original shipping cost & return shipping fee might be bigger than your original payment amount ,
in that case there would be no refund for the returned package.
* Damage
The following are required with your order number
- Photos of the damaged item ( A detailed photo of the damaged area )
- Original shipping label
* Missing
The following are required with your order number
- Photos of all received items
- Original shipping label
* Wrong item
The following are required with your order number
- The photo of the wrong item
- Original shipping label
* Shipping failures
- Shipping cost (original shipping cost + return shipping cost) of returned parcels due to change of mind / unclaimed return / recipient refused /
absence of addressee / wrong or insufficient address / could not deliver reason , will not be refunded.
- Please note that original shipping cost & return shipping fee might be bigger than your original payment amount ,
in that case there would be no refund for the returned package.
- Please double check your zip code and detailed address during the checkout.
- Notice from the shipping company may or may not be sent to the recipient,
so not getting a notice cannot be regarded as a reason to get a refund for the returned parcel.
- For claims on returned parcels can be checked within 6 months from the purchase date only.
*The refund process will NOT be proceeded until informed of any official results from the shipping company.
*The original shipping cost is higher than the shipping cost announced by shipping policy.
*zip code checking link attached
https://tools.usps.com/go/ZipLookupAction_input
https://www.canadapost-postescanada.ca/info/mc/personal/postalcode/fpc.jsf
